Contact our sales team directly.
If you aren’t quite ready for a live demonstration of our software, you can always contact one of our sales representatives to discuss your questions or concerns. You can fill out our contact form, email our sales team directly at [email protected] or if you’d like to speak with someone immediately, call us at 616-210-1060.
What is the onboarding process like?
Before we begin work, we’ll have a basic project kickoff to introduce you to our team, discuss the best channels for communication, make sure we are all in alignment on your overall goals, and work through some basic questions such as how many users you intend on having and who they are.
Once we have held our kickoff, our implementation specialists will put together a plan of execution which will include key milestones for the project (such as discovery, data collection, review, and training), our overall timeline, and any current needs and unknowns related to the project.
Once we have your buy-in on our plan for implementation, we’ll hold a Dealership Discovery session where we’ll really dive into the finer details of your business. We’ll discuss your current business processes and how they can be transferred or implemented in Dealership Advantage, work through F&I information, and discuss needed data and assets.
What should I expect after launch?
From training for the first time to questions you may have 3 years down the road, our team is available to you. We will set up a proactive 30, 60, and 90-day plan with weekly and monthly check-ins to make sure you are satisfied with our product. Even after 90 days, we will continue to reach out and perform monthly health checks to ensure your satisfaction. You’ll also have full access to our live support team who can answer any questions you may have and troubleshoot any problems you may be experiencing.
